Reliable Network Staffing Solutions

Lumensoft Networks provides network staffing solutions, PBX support, and 24×7 network monitoring with certified engineers on demand—so you can focus on your customers while we run the operation.

We help IT, network, and telecom leaders add capacity fast and operate with confidence. Our certified network engineers, project managers, and support teams provide round-the-clock coverage with measurable outcomes.

From day-to-day monitoring to operational runbooks and executive reporting, we deliver predictable, SLA-backed results.

Over a Decade of Reliable Network Staffing, 450+ Optimized Infrastructures, and 90+ Trusted Industry Partnerships.

20+

Global Partnerships

1500+

Networks Managed

50+

Businesses Supported

30+

Industry Experts

Quick Service Highlights

Certified engineers on demand—shortlist in days for common roles.

Network Staffing Solutions

Our staffing model gives you the flexibility to scale without long hiring cycles or added overhead. Whether you need L1–L3 network engineers, NOC specialists, escalation engineers, or project managers, we embed talent directly into your workflows, tools, and SLAs so they perform exactly like internal team members.

Service desk leads, escalation engineers, customer service reps, and on-call engineers.

Back-Office Support

We handle the operational load behind the scenes so your engineers stay focused on strategy. Our back-office teams follow disciplined workflows, manage communications, maintain documentation accuracy, and ensure predictable service delivery — improving productivity across your entire operation.

Observability dashboards, alert triage, incident management, and SLA-based escalation.

24×7 Network Monitoring (NOCaaS)

With follow-the-sun coverage across all time zones, our NOC teams maintain constant vigilance over your network and voice systems. We integrate with your monitoring tools, apply structured escalation paths, and deliver precise communication throughout the incident lifecycle for measurably faster resolution.

Upgrades, dial-plan administration, E911/988 compliance, and Teams/Webex integrations.

PBX Support

Our voice specialists ensure your communication systems remain stable, up-to-date, and fully compliant. From day-to-day service requests and MACD changes to major system upgrades and carrier coordination, we manage your PBX environment with accuracy, clear documentation, and consistent uptime.

Solutions Designed for Seamless Connectivity

Tailored solutions to meet business goals and scale.

Infrastructure Planning

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Designing networks with built-in protection against threats.

Security Integration

Around-the-clock oversight to ensure maximum uptime.

24/7 Network Monitoring

Fast action on outages, security breaches, or anomalies.

Incident Response

Real-time insights into network health, performance, and usage.

Monitoring & Reporting

Quick identification and resolution of network issues.

Troubleshooting & Support

Keeping systems updated, optimized, and secure.

Configuration Management

How Staffing Works

Intake & Role Profile

Share your requirements.

Shortlist in Days

Interview and select certified candidates.

Onboard

Hire the resource; we handle payroll & compliance.

Operate & Improve

Scorecards, analytics, and continuous improvement.

Why Choose Lumen Soft Networks

Staffing built for speed and accuracy

Certified engineers delivered fast, matched to your exact requirements.

Back-office operations that lighten your load

We handle service desk, NOC support, and customer support functions for you.

Reliable results

SLA-driven operations with clear metrics, reporting, and predictable outcomes.

Flexible engagement models

On-site, remote, customer-managed, or fully managed—whatever fits your operation.

Let’s Build the Future of Your Network Together

Whether you need expert network design, 24/7 monitoring, or seamless back office operations, Lumen Soft Networks is here to power your connectivity.

Who We Work With

What Our Clients Say About Us

Real-world stories of reliable staffing, PBX stability, and 24×7 monitoring.

Customer

Every alert follows a clear path — triage, communication, escalation, resolution notes. The discipline in their process gives our leadership full confidence in our uptime numbers.

Paul Brown

Customer

Since onboarding Lumensoft, our distributed sites have experienced fewer outages, faster triage, and significantly better reporting. Their dashboards and SLA reports are genuinely useful.

Reliable Network Staffing Solutions

From day-to-day monitoring to operational runbooks and executive reporting, we deliver predictable, SLA-backed results.

Over a Decade of Reliable Network Staffing, 450+ Optimized Infrastructures, and 90+ Trusted Industry Partnerships.

20+

1500+

50+

30+

Quick Service Highlights

Network Staffing Solutions

Back-Office Support

24×7 Network Monitoring (NOCaaS)

PBX Support

Solutions Designed for Seamless Connectivity

Infrastructure Planning

Security Integration

24/7 Network Monitoring

Incident Response

Monitoring & Reporting

Troubleshooting & Support

Configuration Management

How Staffing Works

Intake & Role Profile

Shortlist in Days

Onboard

Operate & Improve

Why Choose Lumen Soft Networks

Staffing built for speed and accuracy

Back-office operations that lighten your load

Reliable results

Flexible engagement models

Let’s Build the Future of Your Network Together

Who We Work With

What Our Clients Say About Us

Paula Brown

Michael Kirk

Bill Kennedy

David Friesen

Paul Brown

Paul Brown

Paul Brown

Paul Brown

Paul Brown

Paul Brown

Paul Brown

Paul Brown

Ready to Streamline Operations & Scale with Confidence?

Get in Touch

Get a Quote